At Pixel, we are committed to delivering your tech products in a fast, secure, and transparent manner. Whether your order includes an in-stock item or a product available for preorder, we ensure that every step of the shipping process is handled with care.

Processing Time

All orders are prepared and processed within one to two business days. Orders placed after working hours, on weekends, or during public holidays will be processed on the next available business day. Once your order is shipped, you will receive an email confirmation with a tracking number to monitor the status of your delivery.

Preorders

Certain items in our catalog are offered as preorders, giving you access to exclusive or upcoming products before they are officially launched. The estimated shipping dates for preorder items are clearly mentioned on each product page. While we strive to meet these timelines, please note that delays may occasionally occur due to manufacturer or supplier constraints. If your order includes both in-stock and preorder items, the entire order will be shipped once all products are available, unless otherwise requested. You are welcome to contact our team at any time to inquire about the status of your preorder.

Delivery Zones

Pixel delivers throughout Lebanon and also offers international shipping upon request. Deliveries within Beirut are generally faster, while deliveries to other regions may take additional time depending on the location. For international customers, we recommend contacting us before placing an order to confirm delivery options, estimated timeframes, and applicable conditions.

Delivery Time and Methods

Orders within the Beirut area are typically delivered within two to five business days. For other regions in Lebanon, delivery may take between two to four business days. For international orders, the delivery timeframe usually ranges from five to fifteen business days, depending on the destination and the carrier. We work with reliable shipping partners such as Aramex, DHL, and LibanPost to ensure your products arrive in the best possible condition. However, please note that all delivery timelines are approximate and may be subject to delays caused by logistics, weather conditions, customs procedures, or other unforeseen factors.

Shipping Fees

Shipping costs are calculated at checkout based on the destination, order weight, and selected delivery method. We may offer free delivery during promotional campaigns or for qualifying orders. Any such offers will be clearly displayed on our website or communicated through our marketing channels.

Order Tracking

All orders include tracking information, which will be sent to you once the package has been dispatched. You can follow the progress of your shipment via the link provided by email or WhatsApp. Our customer service team is also available should you need assistance tracking your order or clarifying delivery information.

Delays and Delivery Issues

In case your order is delayed or the tracking information is not updated, we ask that you allow an additional 24 to 48 hours before contacting us. If your package is marked as delivered but you have not received it, please get in touch with our support team immediately. We will investigate the issue with the shipping provider and keep you informed throughout the process.