Shipping Policy

At Pixel Tech, we aim to make your shopping experience simple, reliable, and convenient. We carefully prepare every order to ensure your tech products arrive safely and on time.

1. Shipping Coverage

We deliver to all regions across Lebanon, including Beirut, Mount Lebanon, North Lebanon, South Lebanon, Bekaa, and other areas.

2. Shipping Fees

We offer FREE SHIPPING on all orders across Lebanon, with no minimum purchase required.

Any additional charges for special delivery requests, if applicable, will be communicated before confirming your order.

3. Order Processing

Orders are generally processed within 1–2 business days, depending on product availability.

Orders placed during weekends or public holidays will be processed on the next business day.

4. Delivery Time

Estimated delivery times are:

• Beirut & Mount Lebanon: 2–5 business days.

• Other regions in Lebanon: 2–4 business days.

Delivery times are estimates and may vary depending on your location, product availability, and unexpected circumstances.

5. Order Confirmation & Tracking

Once your order is placed, our team may contact you by phone or WhatsApp to confirm your delivery details.

Shipping updates and tracking information will be provided when available.

6. Product Availability & Preorders

Some products may require additional time depending on stock availability.

For preorder or special-order items, estimated delivery dates will be communicated to customers. If any delays occur, our team will provide updates.

7. Delivery Delays

Although we do our best to deliver every order on time, occasional delays may occur due to weather conditions, courier availability, public holidays, or circumstances beyond our control.

If your order is delayed, please contact our team for assistance.

8. Incorrect Delivery Information

Customers are responsible for providing accurate contact details and delivery addresses.

If an incorrect or incomplete address causes a failed delivery, our team will contact you to arrange another delivery attempt. Additional charges may apply if a new delivery is required.

9. Damaged or Missing Orders

If your order arrives damaged, contains an incorrect product, or has missing items, please contact us as soon as possible with your order number and supporting photos.

Our team will review the issue and assist you according to our Refund and Exchange Policy.

10. Contact Us

For any questions regarding shipping or delivery, please contact Pixel Tech:

WhatsApp: +961 03 254 184

Phone: +961 1 490 690

Email: pixeltech.leb@gmail.com

We are always happy to assist you.

Thank you for shopping with Pixel Tech!